BrightFish Reading Support

FAQ and Troubleshooting

1. I can’t find my sign-up/account verification email.
2. I can’t remember my login and/or password.
3. I don’t know how to change my child’s password.
4. When my child logs in, we just see a jumbled/white screen.
5. When my child clicks on the Quiz tile, nothing happens.
6. The Quiz/Assessment keeps presenting new passages.
7. I’m not sure where to go when I want to log back into BrightFish Reading.
8. Will my system work with BrightFish Reading?

If you were unable to solve your issue using the suggestions above, have a look at our resource center. It’s likely that someone has experienced the same issue you have!

If you still need help, you can fill the form, or, send us an email at: support@brightfishlearning.com.